Return Policy

Return Policy

Would you like to exchange or return your purchase? We are here to assist you! Exchanges or returns can be made up to 14 days after the delivery date.

To exchange or return, please proceed here.

• Is returning free?

Return shipments are at your own expense, depending on the courier and the country from which you are returning your package.

• What are the return conditions?

Our return policy ensures that you can return your order within 14 days of receipt without any reason.

Items must be returned to us in an unworn and unwashed condition, suitable for resale with tags still attached.

Shipping costs for orders outside the Netherlands will not be refunded.

• How long does it take to exchange a product?

If you indicate that you want to exchange a product when registering your return, we will immediately work on it. This way, we can ensure that your exchange is completed within a few days.

• What can I do if my exchange product is no longer available?

Please ask the customer service team about the options. We will provide you with an update when we expect to be able to deliver the product. If you have already made your return and the product is sold out, we will contact you and work with you to find a solution.

• Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a code consisting of several digits. If you have not received this email correctly, our customer service will be happy to assist you.

• What should I do if a product is defective or damaged?

Unfortunately, sometimes a product is damaged during shipping or production. We are happy to resolve this with you. Please send a message to info@sailunasydney.com with a photo of the complaint. Our customer service will work with you to find a solution as soon as possible.

• How long does a refund take?

We do our best to process returns as quickly as possible. Upon receipt of your return at our warehouse, we will process it within 10 business days. On the track and trace that you receive with your return shipment, you can see when the package has arrived at our warehouse. From then on, the 10 business days start. Once the refund has been processed, you will receive a notification. Please note that it may take up to 3 days for the refund to appear in your bank account.